Support

About DesignJamming

What is DesignJamming?

DesignJamming provides a wide range of assistance for designers / companies in building their models and helping them to reach the buyers. With more than 20 years of experience in producing plastic and metal products, we provide services from product packaging design, building prototype mock up, 3D printing, and volume production.

Where are your office and production facilities located?

Hong Kong Office: Room C8, 11/F, Ko To Industrial Building, No.2 Cheung Yue Street, Cheung Sha Wan, Kowloon, Hong Kong

Factory: No.11, Yin Ping Road, Yin He Industrial Area, Chong He, Qingxi, Dongguan, China

Will you fix my design?

Yes. 

However, fixing cost might vary depending on the specifications required.

What is the difference between 3D printing and Mock up service?

Majority of the time, 3D printing is faster to produce the product for viewing with no functions using single material, whereas Mock up takes longer to produce but able to add functions with different materials to choose from. A mock up is a prototype if it provides at least part of the functionality of a system and enables testing of a design whereas 3D printing is widely used in viewing the design.

What is the maximum file size of a 3D file upload to DesignJamming?

50 MB. If the file exceeds 50MB, please contact us.

Placing an Order

Which payment options can I use?

Paypal / Credit Card / Bank Deposit

Which currencies are available to me?

USD and HKD for this moment.

I was told that my design which I uploaded cannot be printed, what can I do?

Once you have placed your order for 3D printing or Mock up, our engineers will examine your model. They will check for printability and also if the model will be sturdy enough to endure shipping and handling. In all cases, we will look to provide you with solutions to overcome any problems.

What about property and copy rights of my design?

You grant DesignJamming a nonexclusive licence to manufacture the 3D prints ordered. Other users do not have access to the original model files.

Processing Your Order and Payment

How does DesignJamming process refunds?

After viewing your order and concluding that the design cannot be printed or made without modification; we will either notify you with explanation of the problem or we resolve it with your consent.

We will only charge you for the items that we can make.

  

Am I secure shopping online?

DesignJamming uses industry-standard security measures called SSL (Secure Socket Layer encryption). SSL encrypts sensitive information like credit card numbers before it is sent over the Internet.

Shipping Information

What Carrier do you use?

Hongkong SpeedPost / S.F. Express. 

What is the delivery time?

Delivery time varies based on shipping option selected. 

Existing Orders

How can I check the status of my order?

Once the product is shipped, we will email you the tracking number with the link.

How can I change or cancel my order?

As long as the items have not gone to production, we can accept change or cancel it.

3D Printing Machine

What machine do you use to create 3D object?

We use SLA machine and Polyjet 3D printer. The instant quotation for 3D printing is SLA machine only, please contact us if you want your model printed by Polyjet 3D printer.

3D printer Model

Model
SLA industrial 3D printer RS4500

Materials
Resin

Tray size
450*450*350mm

Spot Diameter
0.12-0.20mm

Layer Thickness
0.05-0.25mm

Accuracy
±0.01mm varies depending on part geometry, size, orientation,material and post-processing method

 

Model
Stratasys Object 30

Materials
Rigid Opaque

Tray Size
300 x 200 x 150mm

Resoultion
X-axis: 600 dpi; Y- axis: 600 dpi; Z-axis: 900 dpi

Layer thickness
28 microns

Accuracy
0.1 mm (0.0039 in.) varies depending on part geometry, size, orientation,material and post-processing method

For us to be able to make a product, each of its pieces must fit within these dimensions.

What materials is the 3D printing?

Rigid Opaque materials & Resin.

Is it food safe?

Not food safe.

Intellectual Property

Will I remain the owner of any models that I upload?

Yes, you retain all the intellectual property rights to your design. Any re-creation, whether it be 3D modeled or sculpted in clay, is a copyright infringement. Please ensure by uploading your design, you have the full responsibility to confirm that it is your original creation and not copied from any third parties.

How do you make sure my work remains confidential?

All uploaded files will only use for 3D printing and Mockup. We will not share your designs to any third party.

Can I print copyrighted products?

Only if you have the permission and rights to use it. It is you responsibility to check whether you have the right to use any copyrighted products in any way.